Payment Terms and Conditions
1. Detailed description of goods and/or services
Wild Kruger is a business in the tourism industry that offers African safaris as a travel agent.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of an invoice for the services to follow.
3. Export restriction
N/A
4. Return and Refunds policy
The provision of goods and services by Wild Kruger is subject to availability. In cases of unavailability, Wild Kruger will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee.
4a. Booking Procedure / Product availability
To secure a safari, an email confirmation and deposit is required from the agent, operator or client. All tours are subject to change short-notice due to any unforeseen circumstances.
All booking made and bookings made more than 55 days prior to departures requires a full payment OR 50% deposit to confirm.
Bookings made within 55 days prior to departure requires full payment to confirm.
4b. Cancellation Policy:
Accommodation cancellation policies will apply accordingly:
If cancelling <7 days before arrival, forfeit 100% of the booking total.
If cancelling 7 days before arrival, forfeit 80% of the booking total.
If cancelling 30 days before arrival, forfeit 50% of the booking total.
If cancelling >30 days before arrival, forfeit 30% of the booking total.
Client therefore forfeits 30% of their deposit to get a refund. Non-refundable elements of the trip as well as bank charges to receive payment and to refund, is included as part of the 30% holdback for our efforts. Refunds are only valid for a bona-fide reason such as serious medical condition rendering travel impossible for 12 months.
4c. Postponements:
There is no fee for a postponement of a booked safari if there is a bona fide reason therefore. E.g. a pandemic rendering travel impossible, constitutes a bona fide reason to postpone within 12 months without extra charges.
Guests will not forfeit any deposit – instead the deposit will be allocated to any future booking made by the guest either on their own behalf or on behalf of any friends or family.
Bank charges we occurred to receive the funds as well as bank charges to pay out refunds is for the clients’ own account.
5. Customer Privacy policy
Wild Kruger shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Wild Kruger via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Wild Kruger separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
Wild Kruger takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Wild Kruger chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Wild Kruger may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Rochelle Buys (sole trader) based in South Africa trading as
Wild Kruger and with ID registration number 8409230080082 of Owner.
14. Wild Kruger contact details
Company Physical Address: Part 51, Peebles Valley, White River, 1240
Email: sales@wildkruger.com Telephone: 0615015954
